[mb-users] Fwd: Bug Triage

[Stefan Kestenholz]

On 8/19/06, joan WHITTAKER <joan at whittaker1966.fsnet.co.uk> wrote:
>
> And by so doing Lauri, you are effectively excluding all the committed
> users
> and moderators on mb who have little or (in my case) absolutely no skills
> in
> programming or development.
>
> You, thereby, create an "elite" and sow the seeds for a "them and us"
> scenario and the potential for further flame wars in the future when a non
> programmer turns to the developers and says that they were not consulted.


Hi,

Sorry to be so blunt, but i think you did not get the idea behind it. The
idea behind the proposal, which i like very much -- is to shield the
developers from the tickets until the issue is discussed and agreed upon.
The developers might be contacted in the process to get an estimate what the
cost of the change would be, but they would not have to be bogged down with
arguments with people who might not use the same language to express their
concerns... Lauri has a lot of knowledge in that area, we better listen to
what advice she has to offer.

It would resolve some of the issues we had quite elegantly. This system
would require the triagers to determine if a ticket is valid, and to discuss
possible solutions first. The chance of having a user vs. developer argument
scenario would be reduced drastically.

regards, keschte
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